Knowledge base and business settings

Knowledge source

Knowledge base and business settings

Provide the exact information the chatbot should use. Changes are stored in GenMB KV and are immediately used by the website widget.

Business profile

These fields shape the chatbot's approved answers and handoff messages.

Business name

Owner notification email

Optional. If entered, handoffs also send a transactional email here.

Hours

Pricing notes

Chatbot greeting

Products and pricing

Add the offers your customers most often ask about.

Product 1

Name

Price

Description

Product 2

Name

Price

Description

Product 3

Name

Price

Description

Approved Q&A knowledge base

Questions the chatbot can answer confidently before handing off.

Q&A 1

Customer question

Keywords

Comma-separated words customers might use.

Approved answer

Q&A 2

Customer question

Keywords

Comma-separated words customers might use.

Approved answer

Q&A 3

Customer question

Keywords

Comma-separated words customers might use.